General

Welcome to your digital touchpoint with ViCo’s Progressive Web App (PWA) - literally your hotel in the palm of your guests’ hands.

It’s all about connection: get real-time feels on guest vibes, flash your latest offers, and sprinkle that unique brand magic only you’ve got. So, go ahead, make it personal, make it stylish—your guests are gonna love the extra mile you go for them with your PWA!

Before we dive in, lets take a moment to know what is a PWA and why we choose to use instead of a native app.

Technology has come a long way and nowadays you can have an app on your smartphone that you don’t even need to download from your app store!

How does it work? Easy! You access it through a link or better yet, QR codes posted anywhere and everywhere!

These QR codes will direct guests to the hotel PWA or even to the intended content within the app you want them to see!

For example, you can place QR codes next to the bed so guests will directly access the room service menu or all the hotel amenities!

PWA benefits:

No download required: Guests sometimes are reluctant to download a new apps on their smartphones. Having a PWA increases usage significantly since it reduces the friction of going through the hurdle of installing a new app. Yes! this is a thing nowadays!

Work like a native app: Nowadays PWAs are smooth and full of features, they even work offline. Most people won’t even notice they are not using a native app!

Implementation is faster: Implementing this technology takes days instead of weeks or months depending on the complexity of what’s required!

No storage space required: All the information and functionality are on the cloud so even those guests with cluttered phones will be able to use it!

Lower costs and maintenance: Is the cheaper option. everything is simpler!

Real-time updates:  It doesn’t need to be compiled, uploaded to the app store, and then updated by the user. Since it is a web-based technology, changes take effect immediately and can be done by the hotel itself!

Your PWA has four distinct States:

State 1 “General Public”: This the PWA everyone can access and see. They will be able to see hotel general information, your amenities, frequently asked questions, promotions etc. Think of it as your institutional webpage and digital frontdesk! Available sections in the menu bar: Home - Map - Id code.

State 2 “Guests with reservations”: When a new reservation is made in your PMS, we send a welcome email to your guest and a link to this PWA. Its the same as the General Public PWA but with the diference that their reservation is already linked to it so they can do the pre-checkin process. They can also receive push notifications letting them now about the status of their checkin, upsales and more! Available sections in the Menu Bar: Home - Map - Pre-check in form.

State 3 “Instay guest”: Once your guest is checked in, the PWA automatically changes to the Instay state. This will enable guest to make requests, open their room doors with their phones (when available), receive specific notifications, and access their balance.Available sections in the Menu Bar: Home - Requets - Notifications - Balance.

State 4 “Checked out guest”: Once your guest leaves, the PWA will automatically change again. It will be the same as the General State PWA the guest will still be able to see their stay history and chat with you. Available sections in the Menu Bar: Home - Map - Stay History and chat.

Lets explore it!

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