Request

Welcome to the Requests List — your central hub for guest interactions post-check-in. Here, guests can easily request in-stay services, book amenities, or report any issues. On your end, every request is laid out for effortless management. Customize your view using the top filter row to zero in on the requests you’re looking for, whether by type, status, or date. Key information is upfront, ensuring you're immediately informed. Need more details or ready to manage a request? Click on the 'Manage requests' icon (the arrow) to dive deeper.

Step into the details of each guest's request with the Request Info screen. Here you can see a detailed order summary, including the guest's name, items requested, and the total cost. Timely information like the request timestamp, room number, and stay details are displayed for quick reference. On the right, the History panel tracks the progression of the service, logging staff interactions and providing real-time updates to your guests. It's a complete snapshot, designed to give you full visibility and control over every aspect of guest service management. Updating a request status is a breeze — just tap the 'Status' button and choose the new status. To reply to your guests, leverage our dynamic template messages for a quick and convenient response. They're fully editable, so you can tailor each message for that personal touch. Find out how to customize these templates in the 'Settings' section of this manual.

Send message

To ensure you are sending the message to the right guest you’ll find the all essential details displayed prominently at the top of the window To compose your message, either type it out manually or select a template by clicking on the “Predefined Messages” button. Once you’re ready, hit “Send Message” — and that’s it! Simple, efficient, and fast communication at your fingertips!

Stay info

This screen is a comprehensive dashboard for managing your guest’s stay. You´ll find all the information you need during a guest stay. Let´s explore it!

Welcome to the Stay Info screen! Designed for simplicity and efficiency is where you´ll find important information a guest’s stay. Let´s explore it!

On the right side of the screen you´ll find:

• Room Essentials: At the very top, you’ll see the assigned room number and type, alongside actionable icons for managing privacy and housekeeping preferences.
• SmartLock Access: Directly beneath the room details, you’ll find the SmartLock section. It displays the current PIN for room access (if generated) alongside the email it was send to. With the additional options on the right side additional actions will pop up. You can generate a new code instantly, manually create a custom PIN or resend the current PIN to your guest.
• Notes and Communication: Something important you want to remember about this guest? Write down any key details or preferences for the guest in the notes section — visible only to hotel staff, these notes are saved for future stays. Be proactive and save as many details as possible! your guests will love it! Next to it, you´ll find another access to the Direct Messages tool that we discussed earlier.
• Guest Information: Here’s where you’ll spot the current occupants of the room. It provides the necessary details, including identification and a visual for quick identification.
• Activity : The Activity Log section records all the service requests and their statuses. You can always click on them to see all the details and interactions for each particular request.
• Reviews: Spot all the guest feedback in one place. Dive into the reviews to see what’s been said and discover how we can up our game for even happier guests next time.
• Messages: Every chat, every note you’ve sent to your guest is right here. It’s like a memory lane of your guest communication – handy for double-checking what you’ve covered.
• Devices: Keep an eye on the gadget count. This tally shows you how techy your guest went with their stay.

On the left side of your screen you´ll find:

• Booking Details: The Room & Extras panel clarifies the booking’s origin, ID code, and the check-in and check-out schedule, all while keeping track of the stay’s duration. You can also access this guest folder in your PMS from here.
• Financial Overview: The Balance section is your quick reference for the guest’s financial status, highlighting charges and payments to their account. We included a handy toggle to show the balance to your guest. The balance is hidden by default but can be displayed to the guest at your discretion.

Guest info

Interested in a comprehensive view of the guest’s history? Find the guest’s past interactions and stays with your establishment exposed in an organized an clear manner. Study his preference an opinions and tailor your service and offering when he comes back!

This section is self-explanatory. At the top, you’ll see the guest’s basic information, followed by a record of all the visits the guest has made to your hotel. Click on it and you will be taken to the Stay info screen of that particular stay.

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