Guest List

Let's see what this all means: In the “Welcome Email” column, an envelope icon indicates the status of the welcome email. It tells you if the email was sent successfully and the number of attempts made. For guests whose check-in dates are further out and who haven’t completed the pre-check-in, we'll send out the welcome email periodically. This ensures guests are reminded until they complete pre-check-in or until their arrival date. Important! If the envelope is red, this means we don't have a valid email to send the invitation. You can always add/correct it in the reservation details in your PMS, and we will take it from there! Adjacent to the envelope icon, you'll notice a smartphone symbol. Its color serves as a quick visual indicator of guest engagement with your Progressive Web App (PWA). If the icon is greyed out, it signifies that the guest has not yet opened your PWA. Conversely, a colored icon indicates that the guest has engaged with the PWA, and we have successfully obtained their token to send them notifications. Next, you'll see essential reservation details including the reservation code, its source, the number of guests, and the assigned room number, if assigned. For properties utilizing PIN codes, a dedicated "PIN" column is displayed. A greyed-out icon indicates that the PIN is yet to be created, while a colored icon confirms a successful creation. You can also see if it was sent to your guest. The color coding for the envelope icon, indicating email status, follows the same conventions as discussed earlier. Next, you'll find the check-in and check-out dates, the timestamp of the last modification to the reservation, the current status, and an arrow icon link that directs you to the “Check-in Info” screen. Before moving forward, you might have noticed every guest has a status linked to them. This indicates what step of the pre-check-in process they are in.

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