Checkin Info Screen

This screen serves as the hub for all important details regarding your reservations. As soon as a new reservation lands in your Property Management System (PMS), we promptly pull the details, send a welcoming email to your guest including a link to your Progressive Web App (PWA), and display the reservation here. We will import all the data you have about the guest, but it's normally not much, so it looks pretty empty. But don't worry! This is precisely why you do the pre-checkin, right? As soon as your guest completes this process, you will see all the information here, plus any direct interaction you had with him/her. At the very top, you'll see essential reservation details such as check-in and check-out dates, room number, number of guests, preferred language, connected devices, the PMS reservation code, and its current status. In this case, "Pending," which indicates that the guest has not yet initiated the pre-check-in process. Right below, you'll see other information details, like the type of room they booked, the grand total, and information about the welcome email (when was it sent and to what address). You can also resend it from here if needed. There is also a handy button that will take you directly to this reservation in your PMS. In case you have PIN Codes, you will be able to see them in this section also.

Here are the two variations of this module depending if the PIN code has been created or not. As you can see, once the PIN is created you can also re-send it from here.

Just below you´ll find the Guest section. In this case, we still don´t have any info so the module is almost empty.

Same case with the “More info” Section just below.

On the right, the History panel tracks the progression of the check-in process, logging all interactions and providing real-time updates to your guests. It's a complete snapshot, designed to give you full visibility and control over your pre check-in process. Updating a check-in status is a super easy — simply click on the 'Status' button and choose the new status. To reply to your guests, leverage our dynamic template messages for a quick and convenient response. They're fully editable, so you can tailor each message for that personal touch. Find out how to customize these templates in the 'Settings' section of this manual. OK! Now let´s watch a video to see whats going on with our Beloved guest! Take y our time, pause it and rewind it as many times as necessary!

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